Shipping and Returns Policy
Shipping And Returns Policy
We ship next business day whenever possible.
We normally ship USPS either First Class or Priority Mail. First class mail under 1 pound ships First Class mail. Everything over 1 pound is based on weight and shipped priority mail. If for some reason there is an overage we will refund the overage. If more economical we will ship your package Priority Mail Flat Rate Medium box at $15.50 or Flat Rate Large box at $21.90 and refund any shipping overcharges.
We do not normally accept returns but we understand that at times it may become necessary, we will offer an exchange. If for some reason you need to make an exchange, please contact us within 2 days of receiving your order. Paint products are not returnable. Any product you wish to return must be in an un-opened salable condition and the customer pays for the return postage. All decisions for exchanges and credits will be made on an individual basis.
Damages must be reported to us within 24 hours of the packaging being marked as delivered from the tracking on the USPS or UPS website. If it is past the 24 hours of the package being delivered you will have to submit the claim with the carrier and we will not be able to refund or replace any of the items. Please keep the shipping box and take photos of the damages for a postal claim. We will reship whatever is damaged if there are extra or we will send a refund if it is within 24 hours of it being delivered, but only as long as pictures are given to prove damage and you keep the box and product .s Without the photos and package we cannot validate damage and cannot get a refund for your items being damaged. In those cases you will need to submit a claim to the shipping company to receive a refund. Email photos and name or order number .
***If you live in an area with below freezing temperatures, make sure you are tracking your packages and bringing them inside promptly. We will not replace paint or liquid items for freezing.
Thank you so much for reading our shipping and returns policy.